Posted: 28-Apr-25
Location: Tampa, Florida
Categories:
Internal Number: 25006567
All the benefits and perks you need for you and your family:
·Paid Days Off from Day One
·Student Loan Repayment Program
·Career Development
·Whole Person Wellbeing Resources
·Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding thattogetherwe are even better.
Schedule: Full time
Shift: Days
The community you’ll be caring for:AdventHealth Tampa
· AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
· Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
· Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
· Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
The role you’ll contribute:
Under the supervision of the Food Service Management Team, the patient service representative is responsible for all aspects of the room service call center. Obtains menu selections from patients according to the Cerner diet order and CBORD software restrictions. Answers incoming phone calls and makes outgoing phone calls with excellent customer service phone skills. Communicates with management and/or dietitians to clarify software and/or nutrition questions and/or customer service recovery situations.
The value you’ll bring to the team:
· Obtains accurate patient diet order information through Cerner and confirms order accuracy in CBORD.
· Communicates with the unit coordinator, nurse or Dietitian to clarify discrepancies.
· Answers Call Center phone line promptly with excellent customer service phone skills.
· Explains menu procedures to patients and assists patients in making diet compliant menu selections.
Demonstrates competency with CBORD Room Service software.
· Checks for discharges and transfers, and diet order accuracy.
· Demonstrates competency in all procedures within scope of practice, as appropriate regarding modified diets and for the ages of the patients served: child, adolescent, adult, geriatric.
· Handles patient phone requests and problems, and/or refers them to the proper personnel as needed.
· Checks emails for Get Well Network, Patient Experience Reports, FHT and FANS electronic communications.
The expertise and experiences you’ll need to succeed:
· One year of food service experience required in hospitality industry.
· Previous customer service experience required.
